This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website. We are committed to safeguarding your privacy in accordance with applicable laws and regulations in the United Arab Emirates.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
When you place an order, register an account, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment-related information (processed securely via third-party payment gateways)
b) Automatically Collected Information
When you browse our website, we may automatically collect:
- IP address
- Browser type and device information
- Pages visited and time spent on the site
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Communicate regarding orders, deliveries, or customer support
- Improve website functionality and user experience
- Prevent fraud and unauthorized transactions
- Comply with legal and regulatory obligations
3. Sharing of Information
We do not sell or rent your personal data.
We may share information only with:
- Payment processors and logistics partners (solely to complete transactions)
- Service providers assisting with website operations
- Government or legal authorities if required by UAE law
All third parties are required to protect your information.
4. Data Protection & Security
We implement appropriate technical and organizational security measures to protect your personal information against:
- Unauthorized access
- Alteration
- Disclosure
- Loss or misuse
However, no method of transmission over the internet is completely secure.
5. Cookies
Our website uses cookies to:
- Enable core website functionality
- Analyze traffic and improve performance
You may disable cookies in your browser settings, though some features may not function properly.
6. Data Retention
We retain personal data only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal, accounting, or regulatory requirements
7. Your Rights
In accordance with applicable UAE laws, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data (subject to legal requirements)
Requests can be made by contacting us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
Email: support@zouqahub.com
Location: United Arab Emirates