1. Introduction
Welcome to Zouqahub. By accessing our website and purchasing our products, you agree to be bound by these Terms and Conditions. Please read them carefully. These terms are governed by the laws of the United Arab Emirates.
2. Eligibility and Accounts
- By using this site, you confirm that you are at least 18 years of age or accessing the site under the supervision of a parent or legal guardian.
- You are responsible for maintaining the confidentiality of your account password and restricting access to your devices.
3. Pricing and Product Information
- All prices listed on our website are in UAE Dirhams (AED) and are inclusive of 5% VAT where applicable.
- While we strive for 100% accuracy, errors in product descriptions or pricing may occur. If a product is listed at an incorrect price due to a system error, we reserve the right to cancel any orders placed for that item.
4. Shipping and Delivery (UAE Only)
- We currently only ship and deliver to addresses within the United Arab Emirates.
- Delivery timelines provided at checkout are estimates. While we aim for prompt delivery, we are not liable for delays caused by third-party courier services.
- All shipments are fully insured until they are delivered to your specified address.
5. Payments
- We accept payments online using Visa and MasterCard credit/debit cards in AED.
- All credit/debit card details and personally identifiable information will not be stored, sold, shared, rented, or leased to any third parties except our secure payment gateway provider.
6. Returns and Refunds
- In accordance with UAE Consumer Protection laws, if you receive a product that is defective, damaged, or not as described, you are entitled to a return or exchange.
- You must notify us of any issues within 7 days of receiving the item.
- To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
7. Limitation of Liability
To the fullest extent permitted by UAE law, Zouqahub shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or the purchase of any products.
8. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. The updated version will be effective as soon as it is published on the site.